+212 661 47 70 01 / +212 661 30 39 86info@polycrabatsevamed.com24/7FREN
African family welcomed by a Polycrabat Sevamed coordinator at the reception of a facility in Rabat

International patients

Care coordination for international patients

From the review of your file to your return home, a coordinated medical pathway in Rabat.

Polycrabat Sevamed supports patients from Morocco, Africa and around the world in organising their care pathway in Rabat. Our team coordinates between the patient, their family, their referring doctor and healthcare professionals in Morocco to make every step easier: sending the medical file, medical guidance, travel arrangements, admission, care, medical evacuation when necessary, return home and continuity of follow-up in the home country.

Two medical evacuation services

African patient during a consultation with cardiac ultrasound

Medical evacuation to Morocco

Overall organisation of the patient’s journey and medical care in Rabat.

Sending the medical file, referral to the appropriate specialty, choice of transfer method, welcome on arrival, admission, hospitalisation when necessary and continuity of follow-up after the return.

Medical evacuation (EVASAN) to Morocco: medical team caring for a patient on an air ambulance

Evacuation by air ambulance

Dedicated air ambulance transport, when the patient’s condition requires this type of transfer.

Review of the file, mission organised with specialised operators, appropriate medical team and equipment, and admission prepared before arrival.

Your pathway, step by step

A Sevamed contact person coordinates each step of your care.

  1. 01

    Sending the medical file

    The patient or their referring doctor sends the medical reports, test results, laboratory analyses, imaging and any other documents that help understand the situation.

  2. 02

    Medical guidance

    The information available makes it possible to identify the specialty and medical expertise required, so that the patient can be directed to the pathway suited to their situation.

    Guidance is based on the opinion of healthcare professionals: Polycrabat Sevamed does not make diagnoses.

  3. 03

    Travel arrangements

    Once the medical pathway has been defined, Polycrabat Sevamed coordinates the practical arrangements for the patient’s journey and stay in Rabat. Depending on needs, this may include:

    • appointments
    • admission
    • transfers
    • useful administrative information
    • organisation of the stay
    • coordination with the companion
  4. 04

    Welcome in Rabat & admission

    When the patient arrives, our team ensures continuity of the pathway by coordinating the transfer, the welcome and admission to the medical facility concerned.

  5. 05

    Care & coordination

    During the stay, Polycrabat Sevamed remains the link between the patient, their family, the medical teams and, where relevant, the referring doctor in the home country.

  6. 06

    Return & continuity of care

    At the end of the medical stay, our team helps organise the return and provides the patient with the available medical documents to support continuity of follow-up in their home country.

Doctor and African patient during a guidance consultation

Medical guidance

Identifying the right expertise for each file

Every patient arrives with a different medical situation.

Our role is to facilitate referral to the specialty, doctor and facility that match the needs of the file, based on the medical information available and the professionals involved.

  • identification of the specialty concerned
  • referral to the appropriate expertise
  • organisation of consultations and tests
  • coordination between disciplines when necessary
  • liaison with the referring doctor whenever possible

Medical evacuation

A medical transfer integrated into the international pathway

Some situations require medically supervised travel.

Polycrabat Sevamed then coordinates the patient’s transfer with the professionals involved, from the place of departure to the healthcare facility in Rabat.

The choice of transport depends in particular on:

  • the patient’s clinical condition
  • the level of medical assistance required
  • the distance
  • the transport options available
  • the recommendations of the medical professionals concerned

To speed up coordination, please prepare:

  • a recent medical report and the diagnosis
  • stability parameters and oxygen or monitoring needs, if applicable
  • contact details of the doctor and the facility of origin
  • passport or ID and contact details of the family or the payer
  • preferred destination or required specialty

Polycrabat Sevamed organises and coordinates these transfers with specialised operators and partners.

African family welcomed in Rabat by a Sevamed coordinator

Arrival in Rabat

Welcome, transfer and admission

Arriving in Rabat is an important step in the pathway.

Our team coordinates the steps needed to make the transition from the journey to medical care as smooth as possible. Depending on the planned pathway, this may include:

  • coordination of the transfer from the airport or point of arrival
  • welcoming and guiding the patient
  • organisation of the admission
  • coordination of the first consultations
  • scheduled tests
  • hospitalisation when necessary

Our facilities in Rabat

Two anchor points for your medical pathway.

Entrance of the Polyclinique Internationale de Rabat

Polyclinique Internationale de Rabat

8 Rue de Tunis, Hassan, Rabat, Morocco

The Polyclinique Internationale de Rabat is one of the main facilities around which Polycrabat Sevamed organises care pathways in Rabat.

+212 661 47 70 01
Front of the Hôpital Privé Pasteur

Hôpital Privé Pasteur

Intersection Avenue Robinia & Avenue Sophora, Secteur 23 - Hay Riad - Rabat.

The Hôpital Privé Pasteur completes the care set-up in Rabat for pathways requiring appropriate medical, surgical or diagnostic referral.

+212 661 47 70 01
Family welcomed by a coordinator before their medical stay in Rabat

During your stay

The patient is not alone on their pathway

A medical stay abroad often concerns the family as much as the patient.

Polycrabat Sevamed helps with the practical organisation of the stay so that the patient and their companions can focus on the care pathway.

  • guidance on accommodation
  • practical information about Rabat
  • coordination of useful local travel
  • family support
  • language assistance, subject to availability
  • practical advice during the stay
  • information on useful administrative procedures, including visas

Visas and permits are issued by the competent authorities: Polycrabat Sevamed can help prepare the documents relating to medical care, but cannot guarantee the consular decision.

African patient accompanied by a nurse during medical follow-up before returning home

After treatment

Return home & continuity of care

Coordination of the pathway can continue after the end of the stay in Rabat.

When necessary, Polycrabat Sevamed facilitates the transmission of available medical information to the patient and continuity of follow-up with their referring doctor in the home country.

  • organisation of the return according to the medical recommendations provided
  • transmission of the available reports
  • documents useful for follow-up
  • coordination with the referring doctor whenever possible
  • a follow-up consultation or second opinion can be arranged if necessary

Need a second medical opinion?

If you already have a diagnosis or a treatment proposal, you can send your file so that it can be referred to the relevant medical expertise.

Frequently asked questions

How is an international patient cared for in Rabat?

The patient or their referring doctor sends the file; medical guidance identifies the specialty and expertise required; Polycrabat Sevamed then coordinates the journey, the welcome and admission in Rabat, remains the point of contact during treatment, and facilitates the return and continuity of follow-up in the home country. Polycrabat Sevamed does not make diagnoses: guidance is based on the opinion of healthcare professionals.

Which documents should I send?

Send your medical reports, laboratory results, imaging studies and any medical document that helps understand your situation. Our team will tell you if additional information is needed.

Can a family member come with me?

Yes. The organisation of the stay can take into account the presence of a companion, depending on the patient’s needs and the conditions of the facility concerned.

How do I know whether a medical evacuation is necessary?

The type of transport must be determined according to the patient’s clinical condition and the level of medical assistance required, with the opinion of the medical professionals involved.

Can you arrange my transfer from the airport?

Yes, a local transfer can be coordinated as part of the overall organisation of the medical pathway.

What happens after I return home?

The available medical documents are given to the patient, and coordination with the referring doctor can be facilitated to ensure continuity of follow-up.

Do you have a medical file to send us?

Our team is here to guide you and organise the pathway suited to your situation.

Sending your file: documents are currently exchanged with the coordination team by e-mail or WhatsApp. No secure upload portal is in service yet: please only attach the documents relevant to your request.